Refund Policy

WELCOME TO GRAPHIC GENIUS

Thank you for choosing Graphic Genius for your graphic design needs. We aim to provide high-quality services that meet your expectations. If you are not completely satisfied with our services, please review our refund policy below.

How do you submit a refund request?

If you believe you are eligible for a refund:

Contact us at info@graphicgenius.nl with your order details and reason for requesting a refund.
Attach any supporting documents or evidence regarding the issue with the design.
We will review your request and determine if a refund or revision is appropriate based on the information provided.

Conditions:

To be eligible for a refund:

The request must be made within 30 days from the date of service delivery.
You must provide clear evidence that the design does not meet the agreed-upon specifications or has significant issues that were not addressed.
You need to provide a receipt or proof of payment.

Revisions

We offer revisions to ensure the final design meets your expectations. If the initial design does not meet the agreed-upon specifications, we will work with you to make necessary adjustments.

Custom Design Services

Since our services involve custom graphic design tailored to your specific requirements:

Refunds are generally not available once work has begun or is completed.
If you are dissatisfied with the design, please provide detailed feedback within 30 days so we can make revisions according to the initial brief.

Processing Refunds

If a refund is approved, it will be processed, and the credit will be applied to your original payment method within a few days, depending on your payment provider’s policies.

Contact us

If you have any questions about our refund policy, please contact us: